At RioAventuras LLC, we aim to provide an exceptional experience to all our clients. However, we understand that sometimes plans change, and we are committed to ensuring that our refund process is clear and fair. Please review our refund policy below for details on how we handle cancellations and refunds.
1. Booking Confirmation and Payments
Upon booking a tour or service with RioAventuras LLC, you are required to make payment in full or as otherwise specified at the time of booking. Your booking is confirmed once payment is received, and we send you a confirmation email with your tour details.
2. Refund Eligibility
Refund eligibility depends on the specific circumstances of the cancellation and the type of tour or service booked. Please refer to the cancellation terms provided at the time of booking. In general:
Full Refund: You are eligible for a full refund if you cancel your booking more than [insert number of days, e.g., 14 days] before the tour or service date.
Partial Refund: You may be eligible for a partial refund if you cancel within [insert number of days, e.g., 7 days] of the scheduled date, minus any non-refundable fees or charges.
No Refund: No refund will be provided if you cancel your booking within [insert number of days, e.g., 48 hours] of the scheduled date or fail to show up for the tour (no-show).
3. How to Request a Refund
If you need to cancel or request a refund, please contact us as soon as possible at:
Email: [email protected]
Phone: +1 405-900-6799
Please include the following information in your refund request:
Your booking reference number
Your full name
The date and time of your tour or service
A brief explanation of the reason for the cancellation or refund request
4. Refund Processing Time
Once we receive your cancellation request and verify the eligibility for a refund, we will process your refund. Refunds will typically be issued within [insert number of days, e.g., 7-10 business days] of your cancellation request. Please note that it may take additional time for the refund to appear on your account, depending on your payment method and the policies of your bank or payment provider.
5. Refunds for Cancellations by RioAventuras LLC
In the rare event that RioAventuras LLC cancels a tour or service due to unforeseen circumstances (e.g., weather conditions, safety concerns, etc.), we will notify you as soon as possible. You will have the option to:
Reschedule your tour for a different date, subject to availability.
Receive a full refund for the amount paid.
We will not be responsible for any additional costs or damages incurred due to cancellations, such as travel expenses or accommodations.
6. Non-Refundable Items
Certain services, such as special offers, third-party bookings, or activities with specific terms, may be non-refundable. These terms will be clearly communicated to you at the time of booking.
7. Changes to the Refund Policy
RioAventuras LLC reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.
8. Contact Us
If you have any questions or need assistance with a refund request, please feel free to contact us:
Email: [email protected]
Phone: +1 405-900-6799
Address: 119 N Robinson Ave, Oklahoma City, OK 73102, USA
Company Name: RioAventuras LLC